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Area 51 FAQ's

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into your Mystery Market™ account (if created). You also have the availability to adjust your shipping and billing address information under your Account settings.

CREATE AN ACCOUNT

You can create an account by simply clicking the Login link at the top of the page or by creating an account upon Checkout. You will receive a confirmation email once you have successfully created your Mystery Market™ Account. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at support@mysterymarket.com.

HOW CAN I TRACK MY ORDERS?

Choose the track my package option in the top menu. From there you will need to input your Order ID from your digital receipt that can be found in your email, as well as your billing email that was used to purchase your order.

HOW DO I CANCEL MY ORDER(S)?

If you wish to cancel your order please contact us at (231) 427-7030 or contact@mysterymarket.com within 24 hours of placing the order.

HOW DO YOU SHIP MY ORDERS?

All your orders are sent via UPS.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

We accept all major credit cards.

This includes: Visa, MasterCard, American Express, Discover, Bigfoot Bucks, and Bigfoot Bits.

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

Mystery Market™ orders are on ‘first-come-first-served’ basis. To ensure that you get your desired Mystery Market™ product(s), it is required that your payment is captured immediately upon checkout completion.

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. If you have a delivery mishap or received a damaged product, please contact us immediately at (231) 427-7030 or contact@mysterymarket.com and we will do our best to rectify the situation as quickly as possible.

Need More Answers?

Need more answers to the unknown, we are here to help. Contact us directly and we will make sure we address all questions to the best of our ability. We may have to travel to Atlantis for the best answer.