Mystery Market™ understands the importance of a return.
Most unopened items in new condition and returned within 30 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt, Mystery Market™ policy board (refund exceptions), mysterymarket.com or in the item department. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.
Most unopened items in new condition and returned within 30 days will receive a refund or exchange. Some items may have a modified return policy. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.
Returns and exchanges without a receipt may be limited. Other restrictions may apply.
- Holiday items and limited-time-only collections may have modified return policies.
- Items marked at a discounted Sale price or Clearance item(s) are a final sale item and are not able for return.
In most cases your refund will automatically go back to the original form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used.
For information about refunds to a third-party credit card, contact your card-issuing financial institution.
If you used a Mystery Market™ Coupon (Bigfoot Buck, Mystery Perk(s)) to purchase an item and decide to return that item, you’ll receive a refund for the price of the item, minus the coupon value.
No, If you are issued a refund for your purchase your Mystery Perk(s) will be restored to your account or adjusted based on your refund amount.
If you do not see your Mystery Perk(s) applied to your account within 48 hours please contact us at firstname.lastname@example.org.